Return and Refund Policy

Because every order is made fresh for your event and balloons can't be resold, we don't accept returns or offer refunds once your order has been picked up, delivered, or installed. But if something isn't right, we want to know, and we'll make it right.

Pickup orders
Please look over your order before you leave. If anything is missing, damaged, or not what you ordered, tell us right then and we'll fix it on the spot.

Delivery orders
Please look over your order when it arrives, while our team is still there if possible. If something isn't right, let us know at that time. A quick photo sent to hello@vubbix.com or 785.430.4500 helps us sort it out fast.

Installations
When the installation is complete, we'll walk through it with you or your on-site contact. Please point out any concerns before we leave so we can take care of them while we're there.

After your order leaves our hands
Balloons are delicate. Once your order has been picked up or delivered, we can't be responsible for damage from heat, direct sunlight, sharp objects, rough handling, or outdoor weather. If a balloon pops at the party, it's officially a celebration.

How we make it right
If there's a problem with our work, we'll repair or replace the affected item, or offer a credit toward a future order, depending on the situation.

Questions? Email hello@vubbix.com or call 785.430.4500.